Hosting FAQs

猬-Mail FAQs

To receive the below FAQs by email, click the checkbox next to each faq group. To receive specific FAQ questions check the box to its left.

Hosting Policies: Information regarding our hosting service policies.; Policies and Service Guidelines; Will using a bulk email program that does not use my site email address violate policies?
General Technical: General technical information about servers and common options.
If you're just setting up your site, this is a good place start.; How do I set up my own "404" error page?; I'm new at this. How do I upload files for my site?; I'm still learning how to do HTML code. How can I change the underconstruction page when I go to my site?; What is FTP?; How do I set up my included email POP accounts?; How do I remove POP email accounts after I have created them?; I need to configure my mail reading program so I can access my emails. What are the proper settings?; How do I change my login password?; What is Telnet?; What are all the files and directories in my home directory?; What is the correct path to perl (and other programs)?; What is Linux / Unix OS?; How do I run my own CGI programs?; How do I use Real Audio?
PlusMail Web Control: Information regarding the PlusMail Web Control panel for site management and adding options.; What is the PlusMail Web Control Panel?; The Site Manager Section; The Add Features Section; The Email Redirects Section; How do I setup maillists?; How do I setup subscribable maillists?; How do I create simple autoresponders?; How do I password protect directories?
Pre-installed Scripts: Information regarding "How-tos" and troubleshooting of the pre-installed scripts we include.; Why does formmail.cgi return a "bad referrer" error message?; VbPro Guestbook - Admin Password
FrontPage Information and Troubleshooting: The following are common problems and solutions encountered with using FrontPage and FrontPage98.
NOTE: If you are using FrontPage, you should NEVER use regular FTP to upload your files. This will damage the extensions. Stick with one or the other all the time.; What is FrontPage?; What are FrontPage 2000 Server Extensions?; How do I get FrontPage Extensions?; Will all the FrontPage extensions work on my account?; Do you support FrontPage98?; How do I publish with FrontPage?; How do I update my FrontPage site?; Why is my page renamed on the server when I publish with FP?; FP starts the Web Publishing Wizard when I try to publish.; My search bot doesn't return any results.; My FrontPage forms won't work through the Secure Server.; My counter, bbs, guestbook, etc isn't working.; I published with FrontPage but my web's not there!; Getting Error - "Front Page Extensions not Installed"; Server timing out when publishing large sites.; Getting error - "Root Web Busy"
MYSQL Support: Common questions on using the MYSQL database system.; Where can I find basic information about mySQL?; How do I connect to mySQL using mySQLPerl Module?; Can I use JDBC with MySQL/MSQL?; How many databases can I create?; How do I connect to mySQL through PHP?; What's the telnet command to activate msql?; What's the telnet commands to access mySQL?
Common Problems/Questions: Common problems and questions that you may have.; Why can't I send mail through my domain? I receive fine; Where do I upload all of the files pertaining to my website?; Can I run scripts outside of my cgi-bin?; Why does my script produce an ISE (Internal Server Error)?; How Should I set my file permissions on cgi-scripts?; How do I connect to my account via FTP?; What is PHP3?; How do I execute PHP3 scripts?; What is the current version of PHP offered to clients?; How do I install PHP3 on my domain?; What userid does my PHP scripts run under?; Do you upgrade Perl when new releases are available?; What version of perl is installed?; Where do I put my perl and cgi scripts?; Why can't I see a directory of files with my web browser?; Why do I get a forbidden when trying to access my site?
Ecommerce: Covering commerce on the internet.; I'm interested in accepting credit cards. What is a merchant account?
Sales and General Information: Items of interest regarding us and web hosting in general; Can I access my domain address with or without the "www"?; Can I transfer existing domain name to your servers?; How long does it take to set up a new account?; Will I have unlimited access to update my pages?; Can I have additional domains pointing to the same main page as my main domain?; Are third level domains available
(anyname.mydomain.com)?; Can I use my account for commercial purposes?; Can I subdivide my space and resell it?; Do you offer dial-up Internet access?; What is a Virtual Domain?; Should my site be completed before I sign up for hosting package?; Your prices are all in U.S. dollars. How much is that in my currency?
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