Customer Support Area  

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CLICK HERE
for important information

News and Happenings
Monday - September 06, 2010.
07/10 - HURRICANE DENNIS - Office Closed
09/18 - Hurricane Ivan Affected Our Office
07/25 - DNS issue resolved
07/25 - *** DNS Resolution Affecting Some Sites
04/16 - Free Weather on Your Site
09/26 - New Virus WARNING!!
09/23 - SSH upgrade and login errors
08/7 - Main Router Failuer Affecting All Sites - Resolved
03/24 - Sales/Service Email Reply Delays
03/11 - Network Status - Service Restored

New Registration of domain names - $48 for 2 years!!

A full E-Commerce Solution!!!


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Our Online Manual contains answers to most of the frequently asked questions you might have regarding your web site. We are aware that we just can't cover everything and you shouldn't hesitate to contact us through the Support Desk should the need arise.

  SUPPORT DESK SERVICES  
  • Hosting FAQs - Frequently asked questions and answers regarding our hosting and managing your site.
  • BCSWebCo Manual - Help and reference regarding your site. Includes our on-line manual, training courses, MIVA configuration and much more.
  • Help Vidlets (New!) - Video presentations offering step-by-step assistance in the use of the Control Panel, FrontPage, FTP, and other topics.
  • Management Programs - Links to downloads of various programs/clients that allow for FTP, Email, and Shell access for Windows and Mac users.
  • Support Suggestions - A few tips to keep in mind before/when you use one of our support services.
  • Support Desk - Use our support facilities for problems or questions regarding your site.
  • Template Documentation and Support - Online documentation and support contact for our starter template system.
  BILLING and ADMINISTRATION  
  • Billing Desk - Change and update your credit card and billing information / Make payments by check / Contact and general information for account billing.
  • Payment Form - Secure form for submitting payment for invoiced services. To update how you are billed for hosting services, please use the Billing Desk
  • Update Contact Information - Secure form for updating the administrative contact for your site.
  • Billing Inquires - Contact form should you have any questions regarding billing matters.
  • Cancellations - Please send a blank email to cancel@bcswebco.com. You will receive an auto-reply with information on how to cancel hosting services.

  DOMAIN NAMES  

  • Register a Domain Name - Our domain name registration service offers a variety of domain name extensions at competitive prices.
  • Manage Your Domain Name - Access your domain name registration account to keep your information current. Domain name registration management is not related to your hosting account. This service is only available for domain name records that were registered/managed through us.
  • Renew Your Domain Registration - We can only renew domain names that are managed through our domain name system. IMPORTANT - We never send expiration notices through the normal mail - only by email. For important information regarding attempts to "Hi-Jack" your registration, please CLICK HERE.

  SALES and SERVICE CENTER  

  • Order Add-Ons - Form for ordering additional features for your site.
  • BCSdesign - Our staff of graphic designers and creative artists are trained to create websites geared to stand out, and rise above in today's highly competitive market.
  • Reseller Accounts - Our reseller program is designed for success ... offering discounted site packages and domain name registration.
  • DNS Nameserver Information - Entries and information required for having your domain name hosted by us.
Tell a friend!! - Click HERE for info Tell a Friend Program ...
We know that word of mouth and recommendations from our customers are important and help with our growth. Any confirmed order for a hosting package, that mentions your site, will earn you $30 (US). As part of our Referral Program, it is limited to current BCSWebCo customers.

  REFERENCE/HELPFUL LINKS  
Try Cartman for 7 days - FREE!
CLICK HERE
Find Out More About Our Reseller Program!

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